As a factory authorized and supported dealer of Nortel's Norstar product line, combined with our alliance with Telus and their support network, we possess a vast resource to draw on. This includes experience, field trials, technical bulletins and tips, and on-going research and development. We are committed to stock spares of critical components of every new system installed - in the event of complete failure, your downtime is minimized by immediate replacement. We also maintain an inventory of telephone sets and parts, enabling us to respond quickly to any customer requests. North Island Telephone guarantees response times of 2 hours maximum for a major system fault and 48 hours for minor faults, however our goal is for same day service whenever possible.